Patient Services

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Customer Satisfaction (CSAT)

Have you ever called a customer support number, told your story, and gotten transferred – only to have to explain all over again? Remember feeling frustrated? We do too.

Uptick Health knows that patient satisfaction is paramount to your success, and that means providing seamless, frictionless customer service to your patients. We offer a dedicated, white-labeled, omnichannel patient service center for your patients to interact with us regarding their billing questions. Our patient services team acts as an extension of your practice and engages with your patients professionally and empathetically.

Our state of the art patient engagement platform allows patients to choose their preferred method of contact; we offer call, text, chat, or email service so that reaching out to us is quick and convenient.

We track our service metrics against industry-standard KPIs and collect patients’ honest feedback in the form of CSAT star ratings and net promoter scores. We also offer opportunities for open text feedback after every phone call so that we can ensure our service exceeds expectations.

Actual Patient Feedback

Representative was wonderful. Knowledgeable & Patient. We were going to cancel future appts at this center but I feel its billing department has rekindled my faith in their billing systems.
The gentleman who returned my call had already taken the time to solve my problem before calling me, so my phone call was an easy and polite follow up to let me know my issue was corrected.
The representative was very patient and helpful and went above and beyond to answer my questions and provide support.
The response was professional and to the point. The problem was articulated clearly and well.
Excellent. Cheerful. Outstanding.
The wonderful lady I spoke to helped me so much with understanding how PPO & HMO work and the difference between Medicare replacement plans and Medicare supplements. And helped me understand my bill! She was great!!!!
The representative was very polite and interested in my question. Looked up the information that we needed and was able to help me figure out how to proceed. When dealing with people in their money, things can get very tense and there was nothing like that in this conversation! I felt very cared for and even appreciated. Thank you for being so considerate of me, treating me like I'm your neighbor and not just a number.
The staff are always professional and friendly. The practitioners are knowledgeable, take time, answer questions and provide appropriate care. The billing department has better than average billing staff.
The customer service agent was polite and quickly resolved the issue. Her respectful disposition made solving the problem very easy. Kudos!
The billing rep was so kind! Typically when you call about billing, you're on guard because you just know the rep on the other end is going to be awful, but this was not the case for me today and I really appreciate it!
Handled my questions with grace and compassion. Always pleasant to deal with. Thank you!

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